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Getting AC repair taken care of means that you need to have a company that you can count on to handle all of the problems you’re experiencing. You want someone who can take care of the little things as well as the larger ones and sometimes that’s going to require a decent amount of time and effort on your part to find who you’re looking for. The right AC repair company is definitely out there if you know what you’re doing though, so make sure you’re getting out there and asking these questions:
Who Have You Hired?
First, talk with friends and family and ask them about any kind of Fort Worth, TX AC repair company that they’ve hired. You want to know about the good and the bad companies and you definitely want to make sure that you know which is which. These are the people that you trust the most so you’re likely to put the most stock in what they have to say and make sure that you’re getting good advice and some great company options from them while you’re at it.
You may also want to talk to some people that you don’t know as well. Ask people that you work with or people at your children’s school or neighbors and other people that you meet about any AC repair company that they’ve worked with. These people aren’t quite as important to you and you might not give as much weight to the things that they say but if they also reinforce certain companies you might feel even better about them. After all, the more positive things that you hear about an AC repair company the more likely you are to hire them.
What Qualifications Do You Have?
You don’t necessarily have to ask this question to anyone. Instead, get online and check out the website for any AC repair company that you’re considering. You should be able to find out things like how long they’ve been in business and what kind of certifications or licenses they have. You should be able to see things like whether they do background checks on their employees and how much experience they each have. All of this is going to help you make the right decision about who you hire and whether they can get the job done.
Look at certifications to find out more about specific tasks or skills that they have so you know if you’re getting the right AC repair company to take care of the type of problem you’re experiencing. After all, you want to make sure that you’re hiring someone who knows how to handle that type of problem rather than someone who is better at a different type of repair task. By looking at where they’ve been trained and what kind of training they’ve done you’re going to be much better prepared for this type of question.
Where Do You Work?
You want to know more about the area that each of these companies is working in as well. If they have everything that you’re looking for but they don’t work in the area that you live it’s not going to do you any good. So make sure that this is one of the first things you check about an AC repair company. You need a company that will come to your home and that you can feel confident you’ll be in the area. Check to make sure they don’t have different prices for different areas as well. Some companies will offer one rate to those who are located closer to their ‘home location’ and another price for going further out.
You want to make sure that you’re close by so you’re going to get the best rate possible. Also, you want to make sure that you’re not going to pick someone out that you think you really like only to find out that they don’t come to your area or their zone ends about five miles from your house. That’s definitely going to be a waste of your time researching that AC repair company.
What Do Your Customers Say?
Check out websites online to find out more about any of the companies that you’re looking at. You want an AC repair company that has good reviews so check out places like Yelp and Angie’s List to find out more. You want to know what people have to say who have hired this company and while you’ve already talked to all the people you know, there are plenty of other people out there that you’ll want to talk with as well. Or at least see what they posted about their experience.
Another great source is the Better Business Bureau. You’ll find some of the complaints that they’ve faced here, which is a great way to judge an AC repair company. It’s not just about whether they’ve received any complaints. It’s about how they handle those complaints. You want to work with a company that will take complaints graciously and respond to them professionally. You also want to know that they are interested in making things right with anyone who felt that the service was less than stellar. Knowing that they will take care of problems or mistakes is definitely an important step before you hire someone.
If you find a company with very few complaints that doesn’t seem to respond or do anything that’s going to be a worse sin than if you find a company with a few more complaints that personally responds and handles each one. By reading through some of this information and seeing how the Better Business Bureau rates them you’re going to have a better understanding of whether that company is one that you should keep looking at or one that you should cross off your list. Either way, you’re getting valuable advice about what Fort Worth, TX AC repair company to hire.
What Are Your Rates?
When you actually call up someone from the AC repair company you should be able to get a little more information about their rates. Keep in mind that they can’t give you exact costs for everything that they do but they may be able to give you an approximate rate or a fixed rate for specific types of repairs. A basic inspection, for example, may have a set rate. Or flushing out the drain pipe may have a set rate. These are things that you want to pay attention to because you want to know what the average rate is for these types of jobs.
If you call more than one place you’ll be able to get an idea of who is the most expensive, the least expensive and everyone else in the middle. That doesn’t mean you should scratch anyone off the list just because of pricing, but it’s definitely another thing that you should be paying attention to. You want to make sure that you know what to expect or have an idea on it before you whittle your list down too much further for one AC repair company.
Do You Have Any References?
You may be a little tired of checking out reviews but talking to references for a company, especially when you’re going to be getting a major repair done, is important. Getting references directly from them means that you’re talking to someone who has used their service and liked what they did. Find out how long ago those jobs were and what kind of jobs they were. An AC repair company that uses really old references may be a red flag, unless the customer is one that has been one for a long time and continues to use that company.
Talking to references also gives you a chance to ask questions and get direct information about the company. Online reviews are static and sometimes people post them in the heat of the moment, which means they might be a little overzealous or a little too critical. Talking with a real person lets you get a little more detail and find out more about just what is actually going on or what actually happened. You can pinpoint the parts that are most important to you about an AC repair company and skip over the rest that you aren’t worried about.
When Can You Start?
Find out more about when that particular company can get to you. If you have an emergency you want them to be able to get there quickly. If you have a general repair or something that is able to wait (whether you really want to or not) you may need to wait a little while. Waiting too long is definitely not a good sign, but if they’re able to drop everything and come to you for a job that doesn’t need to be done immediately that might be a not so great sign either. You’ll want to know why it is that they are able to come so quickly.
Do they have that many people that there’s always someone available? Or do they not have a lot of work right now so they’re able to come right over? Keep in mind that neither one is necessarily a good or bad thing. Certain times of the year they may be less busy than others, which means they might be able to come to your home much faster than they would any other part of the year. Make sure you evaluate whether more or less people might be needing an AC repair company at the time before you worry too much about it.
How Long Will it Take?
Another question to ask is how long the task that you need is going to take. Once again, there may not be a firm timeline for how long the job will be. Some similar jobs might take more or less time based on the size of the house or the length of time since that task was last done (such as cleaning out ducts). Others might have a slightly more fixed trimline that you can count on but you want to have a general idea of what to expect for the task that you’re going to have the AC repair company perform.
Make sure that you weigh out the length of time that each of the companies says it’s going to take (if you talk to multiple) so that you know who is going to take the least time and who will take the most. This will again give you an average that you can consider, so you can get a better understanding of which companies might be doing a better job (though the company that takes the most time isn’t necessarily doing that much more for you).
Wrapping It Up
When it comes down to it you want to make sure that you are getting the right AC repair company to take care of the job. You want someone who is going to help you get the job done quickly and right the first time and that means taking some time to do the research. The bigger the project you’re looking to hire someone for the more important it is to go through each of these steps and make sure you get the right team for the job. After all, you want it done right.
With One Hour Air Conditioning & Heating of Fort Worth you don’t have to worry about anything. We can get to you quickly and take care of anything you need because we make sure we have the team we need to do it. You and your home are going to be in great hands and you can check out any of the reviews you can find to see that. All you need to do is give us a call and schedule an appointment to get started. Our Fort Worth, TX AC repair company will figure out what the problem is and get it taken care of so you can get back to your normal life.