If you own a home in Azle, TX at some point you are going to have to think about heating and AC repair. With any luck, you won’t need to call for emergency repair, but sometimes things happen, and when they do you need to make sure you have a company to lean on. However, if you have never called an HVAC company before you could be apprehensive about how to choose a heating and AC repair company. After all, everyone will tell you that they are the best heating and AC repair company, so how do you know who to trust?
The good news is that while there is not a magic equation that will tell you that you have chosen the right heating and AC repair company, there are a lot of facts that you can consider to make sure the choice is correct. For instance, you should inquire whether or not the technicians are NATE-certified and properly licensed. You also need to know the level of experience that the company has within the Azle, TX region. The summers are brutal in Azle, TX so you need a technician that understands how tough it can be for your HVAC system to give you the performance you need to keep your home cool. You also will need to ask questions about your particular HVAC system to see how the technicians respond which will give you a pretty good idea of the proficiency within the heating and cooling industry.
These are just a few of the many things that you can do to make sure that you choose the right heating and AC repair company. Choosing the right company is essential to ensuring that your system lasts for its full lifespan and possibly even longer. The type of care and maintenance that your HVAC system receives has a lot to do with how well the machine functions over time which is why it is not a decision that should be made lightly. The following will take a closer look at what you need to do to protect yourself by choosing the right company and what you should expect from the company you choose.
In the end, it is important to realize that the choice is ultimately yours and no one else can make it for you. You were also under no obligation to ever stick with an HVAC company just because it is someone you used once or because the person who owned your home before you used them. You need to ensure that you are comfortable with the service you received and if at any time you question that, it is a sign that you should move onto an HVAC company that might be better suited for your needs.
It is not enough for a company to be experienced or able to fix your HVAC system. You want a heating and AC repair company that also offers you service and communication that fits with your preferences and style. The right company and approach for some people is not the right company and approach for others, and it is very important to appreciate that fact. Taking extra steps to make sure that you choose the right company is the best way to protect yourself and your system. With that in mind, you’re a few things that you should dig into and look out for if you need to find a new heating and AC company in Azle, TX.
Check Their Qualifications
The very first thing you need to do is check the qualifications of any heating and AC repair company you are considering hiring. The price tag that is associated with your HVAC system is not cheap, therefore you need to carefully screen any technician you are considering let touch it. One minor misstep can be all it takes to lead to a domino effect that ruins the efficiency of your HVAC system. At a bare minimum, you need to make sure that the company you hire has NATE-certified technicians with plenty of experience and also receiving continuing education so that they can work with newer models. Within just the last ten years a lot of advances have been made in the heating and cooling industry; you need a professional who has advanced their career alongside them so that they can properly meet your needs.
Find Out Their Availability
Next, you need to find out what kind of availability the heating and AC repair company you are considering has and whether or not it will fit your schedule. If you can only book maintenance calls or repair visits over the weekend and the company is only open on weekdays they are not gonna fit well with you. On the other hand, if a company only works half days and it happens to be the half of the day that you cannot make room in your schedule this will also be an issue. There are many heating and cooling companies throughout Azle, TX so there is no reason why you should settle for a company that is not willing to work with you. Many HVAC companies are able to offer flexible scheduling based on their customers’ needs, especially if their customers sign up for their VIP programs. In many cases, this is a much better fit for busy people who need a little accommodation and flexibility when it comes to scheduling routine maintenance.
Do They Offer Maintenance and Emergency Visits?
Outside of scheduling, you need to also consider if the company you were looking at offers emergency repair visits or a regular maintenance program. While every homeowner hopes that they never need to call for emergency AC or heating repair, things can come up and you need a company by your side when they do. Many heating and AC repair companies offer priority service to customers that are already part of their member plans in the case of an emergency. This is a small piece of mind that can really come in handy should your AC break down in the middle of the hot summer.
Ideally, you also need a company that offers regular maintenance plans because one of the cornerstones of proper HVAC care is annual maintenance. On average an HVAC system that has been carefully maintained via twice a year annual servicing will last much longer than its counterparts. It will also work much more efficiently, therefore, reducing the overall energy costs within your home. When screening companies to decide who will be your new heating and AC repair company, take a minute to ask what their maintenance programs look like. Not only should you look at what they offer within their maintenance program but how often you are able to book their service and how flexible their scheduling is.
Talk About Their Pricing
No one likes to talk about pricing, but it is the elephant in the room that needs to be addressed before you can choose a new heating and AC repair company. While the HVAC company cannot quote you the price for a repair or an issue that has not yet occurred, it does not hurt to ask what their basic service fees include and whether or not you need to pay for appraisal services. Some companies will make you pay for the house call and then add in the cost of the actual service over top of it; while other companies will waive the cost of the house call if you book their repair service on the same day. Knowing upfront what to expect is perfectly reasonable, and you should not feel embarrassed to ask.
If they make you feel uncomfortable when you ask about pricing or make you feel ashamed for having to ask then they are not the right company to work with. HVAC repairs can be expensive, and sometimes you need to budget before making a major repair or need to repair an issue before you can consider a full replacement. There is no shame in admitting that you need a cost-effective solution. The best heating and AC repair companies take their client’s needs into consideration when offering repair plans and help create pathways that are comfortable for every budget. You want a company that can work with you in this regard. While the company may not be able to change the costs of the repair, they can be transparent about pricing and help you approach your repair fully aware of what is coming.
Evaluate Their Customer Service
This actually leads us to our next point, which is how good the company you choose for heating and AC repair is at customer service. For instance, if you have to leave a message three times before they call you back this may be an indication that they don’t have a great response time. That is not something that you want to have to happen when it is the middle of the night and your AC is no longer working. If the heating and AC repair company are not working hard to gain the trust of a new customer, they will not work any harder once they have you.
For this reason, you should carefully evaluate all interactions you have with the heating and AC company while you are talking to them on the phone about your system or a future repair need. Are they helpful and willing to talk to you until you feel comfortable or do they seem to want to get you off the line as soon as possible? Are they willing to answer your questions or do they just keep telling you that they’ll talk about it at your house once the service call fee is assessed? These are things to consider because usually the customer service from a company is reflected from its sales staff down to its technicians who may very well be one and the same.
In this area, you should definitely trust your gut. Nine times out of 10 when a person gets a bad feeling about a company but gives them a shot anyway, they end up having a lousy experience. If it is questionable whether or not a heating and AC repair company is going to be the best choice for you, then go ahead and keep looking for the next one. The advantage of finding a company now while you just need maintenance is that you are not pressed for time and have the ability to scope out the competition.
Talk to Family & Friends
One of the best things that you can do while looking for a heating and AC repair company is talking to friends and family to see who they use around the area. You can trust the reviews that your friends give you and get a taste of whether or not the company is going to be the right fit for you. If you don’t know anyone in the area then the Internet is a great choice for reading reviews on Google and Facebook. Take a look at the average review and get a feel for how the company is viewed by its customers. You can also ask your coworkers in the region or simply ask your friends on Facebook to see who else has some input about heating and AC repair companies that have done well by them. If you see one name that keeps coming up in conversation it’s probably worth looking into it a little further.
Take Them for a Test Run
Finally, you might want to think about taking the heating and AC repair company for a test run before you need them in the middle of the night. Booking a maintenance visit is a great way to get to know the technicians and the company while also getting an annual task off of your checklist. If you need to book a maintenance visit or are looking for a new heating and AC repair company in Azle, TX, contact One Hour Air Conditioning & Heating of Fort Worth today.